Troubleshooting

If you click Test credentials on a Google Apps target system’s Test credentials tab, and receive a "Failed to send http request" connection failure error message, add https:// in front of the Domain; for example https://testdomain.com.

If you are unable to reset end-user passwords and user listing gives an error that includes "General Exception when listing users," this may indicate that your target system administrator account needs to accept Google’s terms of service before API access will be allowed. Point your web browser to your Google Apps domain, log in using your target system administrator account, and work through any terms-of-service prompts that appear.