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Targeting ODBC-based ticket systems

Bravura Security Fabric provides the option of using the target system name in event action fields in the Manage the system (PSA) module or Configure event (itsm) module, rather than the program name. The security benefit is that all sensitive information (server address, admin credentials) is automatically passed to the program, rather than stored in the .cfg file in plain text.

Add a target for each ODBC database to support the event actions interface:

  • Type is:

    • ODBC Generic (Ticket) for a 64-bit ODBC data source

    • ODBC Generic (32-bit) (Ticket) for a 32-bit ODBC data source

  • Address uses the ODBC data source name that points to the database used for the application:

    {server=<data source name>;}

  • Administrator ID and Password identify the user with permissions to perform all required operations.

Once you write a configuration file, you can use the target ID to configure event actions in the Manage the system (PSA) module or Configure event (ITSM) module.

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