Troubleshooting

As of March 31 2020, Box requires the Transport Layer Security (TLS) encryption protocol 1.2 or newer for all connections and this is required for the agtbox connector to operate properly. More details can be found in box community articles located at: https://community.box.com/t5/Admin-Troubleshooting/Updating-Box-from-the-Transport-Layer-Security-TLS-1-1/ta-p/61574 .

The process of deleting a BOX account can take some time to complete depending on the amount of content the account owns. The more content they own, the longer it takes to complete. Ensure sufficient time is given when deleting an account, especially when re-creating the deleted account.