Troubleshooting
The following common error messages may occur while installing or starting a service program:
The account name is invalid or does not exist | Check that the account name and password are valid for the server on which the program is to be installed. |
The service did not start due to logon failure | Check that the user has the right to log on as a service. |
Warning: Login failed: invalid password specified for [_API_USER] | Check to see if a password has been set for the _API_USER administrator and if the value for Allowed network addresses for remote API access has been modified. If an API user is required for remote access (such as the UNIX Trigger for example), ensure that an alternate administrator is configured for user for the remote connections. |
It is recommended that you use the same local user ID and password to run all services that you configured during installation.