Self-service encrypted hard drive recovery

Organizations deploy full disk encryption (FDE) software to protect against data leakage in the event that a corporate workstation is lost or stolen. With FDE, users are generally required to authenticate with a password to unlock the hard disk. This password is often synchronized with the user’s primary Windows password.

If a user forgets their hard disk encryption unlock password, the user will be unable to start the operating system. This is a serious service disruption for the user and can contribute to significant support costs for the IT help desk.

Instead of needing to contact the help desk, a user who has lost access to an encrypted system can log into Bravura Pass and access the Unlock encrypted systems/accounts (HDD) module, which will provide them with instructions on how to acquire a challenge code for the system, if required. The relevant connector will use this challenge code to generate a response code that can be used to unlock the encrypted device.

For more information, see Unlock encrypted hard disk .