Skip to main content

Remedy Action Request System

Connector name

agtrem

Connector type

Executable

Type (UI field value)

Remedy Action Request System 7.5+

Target system versions supported / tested

Remedy AR (Action Request) System 7.5 / 7.6 / 8.0

Connector status / support

Customer-Verified

Clients may contact Bravura Security support for assistance with this connector. Troubleshooting and testing must be completed in the client's test environment as Bravura Security does not maintain internal test environments for the associated target system.

Installation / setup

Remedy connectors (agtrem, agtrem-itsm, pxrem) require Remedy AR API DLLs version 7.5 to interface with Remedy AR System.

Upgrade notes

As of Connector Pack 2.5, the agtrem and pxrem connectors deprecated agtrem7/ pxrem7 (Remedy 7.x), agtrem75/ pxrem75 (7.5), agtrem76/ pxrem76 (7.5+). The agtrem6 and pxrem6 (Remedy 6.x) connectors are obsolete. See Upgrading the connector .

The following Bravura Security Fabric operations are supported by this connector:

  • user verify password

  • administrator reset password

  • expire password

  • check password expiry

  • unexpire password

  • create account

  • enable account

  • disable account

  • check account enabled

  • delete account

  • rename account

  • update attributes

  • create group

  • delete group

  • add user to group

  • delete user from group

  • list account attributes

  • List

    • accounts

    • attributes

    • groups

    • members

The following sections show you how to support agent operations by:

  • Preparing the target

  • Setting the target system address in Bravura Security Fabric

This chapter also describes how Bravura Security Fabric handles special attributes that are used when creating or modifying accounts on an AR System.

See also

In this section: