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Remedy Action Request System (Ticket)

Connector name

pxrem and pxrem9

Connector type

Executable with script

Type (UI field value)

Remedy Action Request System 7.5+ (Ticket) / Remedy Action Request System 9.0+ (Ticket)

Target system versions supported / tested

Bravura Security Fabric uses the pxrem interface program to trigger updates on Remedy AR (Action Request) System 7.5 / 7.6 / 8.0 / 8.1 when certain events occur on the Bravura Security Fabric server. Bravura Security Fabric uses the pxrem9 interface program instead for Remedy AR System versions 9.0 or higher.

Connector status / support

Customer-Verified

Clients may contact Bravura Security support for assistance with this connector. Troubleshooting and testing must be completed in the client's test environment as Bravura Security does not maintain internal test environments for the associated target system.

Installation / setup

Interface programs are installed in the interface directory.

Modify the sample pxrem*.cfg scrip t included in the samples directory and copy it to the \<instance>\script\ directory.

The following sections show you how to configure the event actions interface for Bravura Security Fabric by:

  • Preparing the target

  • Setting the target system address in Bravura Security Fabric

  • Writing a configuration file for event actions

See also

HELP DESK SYSTEMS > Remedy Action Request System shows you how to use the agtrem connector to perform operations.

In this section: