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Targeting a CA Service Desk Manager server

Bravura Security Fabric provides the option of using the target system name in event action fields in the Manage the system (PSA) module or Configure event (ITSM) module, rather than the program name. The security benefit is that all sensitive information (server address, admin credentials) is automatically passed to the program, rather than stored in the .cfg file in plain text.

Add a target system in Bravura Security Fabric (Manage the System > Resources > Target systems) for each CA Service Desk Manager server to support the event actions interface.

  • Type is CA Service Desk (Ticket) , listed under IT Service Management Systems .

  • Address uses the URL/URI of the CA Service Desk Manager web service:

    {server=<URL>;}

  • Administrator ID and Password identify the user with permissions to perform all required operations.

Once you write a configuration file, you can use the target ID to configure event actions in the Manage the system (PSA) module or Configure event (ITSM) module.

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