I replaced / lost my phone and can't authenticate
Planned device replacement
If you want to replace a mobile device and still have access to the old one, follow these steps.
Transfer all data from your old device to your new device. The exact procedure will vary depending on the operating system.
Set up biometric authentication (e.g. Touch ID, Face ID) on your new device.
This is typically done in device settings. Instructions vary by operating system.
If you have been using an authenticator app (e.g., Google Authenticator, Microsoft Authenticator, etc.) for two-step login (2FA), check that TOTP codes were automatically transferred to the new device.
If the codes were not automatically transferred to the new device, manually transfer/export authenticator accounts from your old phone to your new phone. Instructions vary based on the authenticator app(s) you are using. Perform this task for each authenticator, as required.
Access the Bravura OneAuth Device Manager to de-register your old device and register your new device:
You may register/pair multiple devices to your Bravura OneAuth web account.
Unplanned loss of device
If you want to replace a mobile device and do not have access to the old one, follow these steps.
Set up biometric authentication (e.g. Touch ID, Face ID) on your new device.
This is typically done in device settings. Instructions vary by operating system.
If you were using an authenticator app(s) for two-step login (2FA) on your old device; for example, Google Authenticator, Microsoft Authenticator, etc.:
Install the desired authenticator app(s) on your new device.
Set up authenticator accounts/TOTP codes again for use in 2FA.
Log into Bravura Safe using another two-step login method.
Warning
If do not have an EMAIL option and any previously used AUTHENTICATOR APP accounts/TOTP codes were not successfully transferred from your OLD device to your NEW device, you will not be able to log in to Bravura Security Fabric . Please contact Bravura Security Support. A manual change to the Bravura Security Fabric database is required to restore Email PIN as an available two-step login (2FA) method, after which you can select EMAIL.
Access the Bravura OneAuth Device Manager to de-register your old device and register your new device:
You may register/pair multiple devices to your Bravura OneAuth web account.