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Configuring event actions

pxsvcnow can manage Incident, Problem or Change on ServiceNow systems.

To configure an event action to interface with ServiceNow , you must write a configuration file. Modify the pxsvcnow.cfg sample script included in the samples directory and copy it to the \<instance>\script\ directory. If you cannot find the sample file, try re-running setup to modify your installation. Sample files are automatically installed with complete (typical) installations. You can select them in custom installations.

When you configure an event, you enter the program name or, as of Bravura Security Fabric version 7.0, the target ID you set up earlier. In both cases, pxsvcnow looks for the default script with the matching name.

You can write an alternative .cfg file; for example when you have multiple pxsvcnow targets. When you configure an event, you specify the file using the -cfg parameter; for example:

  • pxsvcnow.exe -cfg myfile.cfg

    or

  • MYTARGET -cfg myfile.cfg

Note

In addition to the Incident—Change—Problem module, pxsvcnow can search for any field from any table in ServiceNow and update that field providing the table ID and the field ID are known. There is an example showing how to do this in the pxsvcnow.cfg sample script.

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