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Targeting ServiceNow

For each ServiceNow IT Service Management Suite system, add a target system in Bravura Security Fabric (Manage the System > Resources > Target systems):

  • Type is ServiceNow IT Service Management .

  • Address uses the options described in the table below.

  • Set the Administrator ID and Password to the login ID and password for the user with permissions to perform all required operations.

The full list of target parameters is explained in Target System Options .

Table 1. ServiceNow address configuration

Option

Description

Options marked with a redstar.png are required.

Server redstar.png

The server’s host name or IP address.

(key: server)

Port

The TCP port number, typically 443.

(key: port)

Connection over SSL

Select to enforce SSL connections. Default is "true".

(key: ssl)

Validate the server’s certificate when connecting

Determines whether to validate the server’s security certificate for SSL connections. Default is "true".

(key: checkCert)

HTTP Network Proxy

(Optional) Proxy URL to use for connecting.

(key: proxy)

Set proxy credentials

(Optional) Set proxy credentials. Default is "false".

(key: useProxyCreds)

Config file path

Full path to KVGroup file mapping configuration to target custom tables.

See Targeting custom tables for details.

(key: cfgpath)

Records per page (maximum 250)

Affects the number of records returned during listing. Change to synchronize with the ServiceNow configuration.

(key: pagesize)



The address is entered in KVGroup syntax:

{server=<server url>;[port=<port>;][proxy=<ip:port>;][ssl=<true|false>;][checkCert=<true|false>;][cfgpath=<path>;][pagesize=<records per page>][useProxyCreds=<true|false>;]}

for example:

{server=server.example.com;port=443;proxy=proxy.example.com;cfgpath=agtsvcnow.cfg;ssl=true;checkCert=false;useProxyCreds=true;}