Self-service password changes

Users who have forgotten a password or triggered an intruder lockout can log into Bravura Pass with another form of authentication to perform self-service password changes. Supported authentication factors include answering security questions, using a hardware token, using a biometric sample, and using smart cards.

If a user wants to perform a routine password change (for example, due to upcoming expiry or to synchronize their passwords) they can access the Bravura Pass using their existing password, or any of the above authentication factors.

Once authenticated, users can change or un-expire their passwords without calling the help desk. Bravura Pass can automatically create tickets on a call tracking system for the event.

Click below to view a demonstration where the user has completed their first login using personal identifiable information (PII). They will now set their password using the Change passwords (PSS) module so they can log in next time using their password.