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Preparation

Before you can target Remedy Action Request System IT Service Manager:

  1. Ensure that you install the Remedy AR API DLLs.

  2. Confirm the port number you will require for the target address.

  3. If you are connecting to the Remedy Action Request Server though a load balancer, set the ARTCPPORT Windows system environment variable.

  4. Configure a target system administrator.

  5. Create at least one template account, to support Bravura Identity account creation operations.

Install Remedy AR API DLLs

Remedy connectors (agtrem, agtrem-itsm, pxrem) require Remedy AR API DLLs version 7.5 to interface with Remedy AR System.

  1. Go to Bravura Security portal: https://hitachi-id.com/portal/?q=node/389

  2. Download remedy-arapi-75.zip.

  3. Unzip the DLLs into a folder within the system PATH (e.g. <Program Files>\Common Files\Bravura Security\). There are 8 files:

    arapi75.dll

    arutl75.dll

    arrpc75.dll

    icudt32.dll

    icuinbmc32.dll

    icuucbmc32.dll

    msvcp71.dll

    msvcr71.dll

If using the pxrem9 connector, these DLLs are not required as the BMC Remedy AR System REST API is used to interface with the Remedy AR System.

Confirming the port number

You can check which port to use for the target address from the Action Request System Administration Console:

  1. Click System > General > Server Information.

  2. Click the Ports and Queues tab.

    The TCP port is the port you should use. If the value is zero, this indicates you are using RPC and you do not need to specify a port number in the target address.

Set the ARTCPPORT Windows system environment variable

If you are connecting to the Remedy Action Request Server through a load balancer, set the ARTCPPORT Windows system environment variable to the value of the port you will use when targeting a Remedy server. Without the ARTCPPORT variable specified, the Remedy Action Request API will call GetPort first, which is a RPC call to retreive the correct port.

Setting up a target system administrator

Bravura Security Fabric uses a designated account on Remedy Action Request System IT Service Manager to perform Bravura Security Fabric operations.

The target system administrator must be a member of the Administrator group on the AR System.

Ensure that you set and note the account’s password. You will be required to enter the login ID and password when you add the target system to Bravura Security Fabric .

Creating a template account

Following are the steps to create an account template in BMC Remedy AR System 7.6 for ITSM. Details may vary depending on your version of the software.

To create a template account, create a user account.

Creating a user

  1. Log into BMC Remedy User as an administrator.

  2. Choose File > Open > All objects.

  3. In the Object list dialog, click the Find tab.

  4. In the Search what key words text box, type People, then click Find.

  5. Double-click the People Form item. This is usually the first in the list.

  6. Choose Actions/New or press F2.

  7. Enter information in the form. Ensure that you complete the Login/Access information in the lower half of the page.

  8. Click Save.

    A new user is created and is searchable from the People form.

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