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Production change control plan

Consider the following points to help reduce the production service outage:

  • Since production change control windows are usually small, and are typically scheduled during off-hours, extra attention to detail is required to compensate for the late hours.and disruption of routine. Upgrade plans should should be both explicitly documented and easy to follow. For each step:

    • Describe exactly what to do in clear, plain language, so the person implementing that step does not have to take time to analyze the wording.

    • Include a quick test to verify that this step was completed.

    • Include contingency procedures describing how to troubleshoot failure, back out the change, or redo the change.

    • Describe conditions to help the team decide if the entire migration has reached a critical impasse and must be backed out.