Help users (IDA)
Users who are granted rights as help desk users use this module to administer users that have at least one account. This can include:
Modifying user profile status
Attaching existing IDs
Changing passwords (Bravura Pass)
Modifying security questions
Note
Console-only users, such as the superuser, do not have access to the Help users (IDA) module or other self-service modules.
To allow help desk users to unlock user accounts via the menu, you must enable the Unlock accounts (PSK) module.
For help desk users to manage tokens via the menu, you must enable the Manage tokens (PSP) module.
To configure options that apply to the Help users (IDA) module:
Click Manage the system > Modules > Help users (IDA) .
Configure the options in Table 1, “Modules > Help users (IDA) options” as required.
If required, configure event options, listed in Table 2, “Help users (IDA) module events that launch interface programs”.
Click Update to submit the changes.
See also
Event Actions describes how to configure event actions to trigger external programs.
Helping Users in the end user documentation describes how to make changes for other users.