Delegation and escalation
Bravura Security Fabric users can act on behalf of other users in one of two ways:
Delegation – A user can request to delegate all their responsibilities or a single request to another user. A delegation manager can also delegate a user’s responsibilities to a third party.
Escalation – When an authorizer fails to act on a workflow request in a timely manner, the request can be escalated to another user higher in the organization.
If escalation is not configured, the request remains in the pending requests queue until it is approved or denied by one or more authorizers.
When escalation or delegation occurs, the user who takes over will be able to act as the original authorizer, with the same privileges, when dealing with the request.
Delegates are notified of their tasks by email. Bravura Security Fabric also displays task links at the top of the main menu to notify the users that they have requests to review as a delegate.
See:
Acting on behalf of another authorizer to learn how to change who you are acting on behalf of, when authorizing requests.
Delegating Responsibility to learn how to request or respond to a request for delegation.