Creating a template account
Following are the steps to create an account template in BMC Remedy AR System 7.5. Details may vary depending on your version of the software.
To create a template account:
Create a group with the necessary permissions.
Create a user account and assign it to the group.
Creating a group
Log into BMC Remedy User as an administrator.
Click on AR System Administration Console.
From the AR System Administration Console, click on Application to expand.
Click on Users > Groups > Roles to expand.
Click on Groups to open the window.
Right-click anywhere in the group search window, then select New Request to open the window.
Enter the Group Name, Group ID and Long Group Name. For Group Type, select Change.
Click Save.
Creating a user
Log into BMC Remedy User as an administrator.
Click on AR System Administration Console.
From the AR System Administration Console, click on Application to expand.
Click on Users > Groups > Roles to expand.
Click on Users to open the window.
Right click anywhere in the user search window, then select New Request to open the window.
Enter the Login Name and Full name. For Group List, click the arrow icon, then select the group. Set the License Type to Fixed.
Click Save.