Requirements
For Remedy Action Request System, the key-values shown in the table below must be included in the associative array used by the initializeInterface function. If you do not use a ticket target to configure events, you must define the variables shown in the table below in every Remedy ARS script.
The pxrem program uses ISO formatted dates for input/outputs. Dates must be input in UTC time. Dates are output in local time with timezone specifier; for example:
2011-02-02 15:47:25 (GMT-05:00)
Key | Description of the value |
|---|---|
adminid | The target system administrator ID. This user will frequently attach to the ARS database. |
adminpwd | The password for the target system administrator. |
language | The language being used – default is NULL for English. |
form | The ARS form where the interface will look for and update data. |
server | The name of the ARS server. |