Remedy Action Request System 7.5+ (Ticket)
If the Remedy AR System is older than version 9.0:
Type is Remedy Action Request System 7.5+ (Ticket)
Ticket targets are grouped under IT Service Management Systems .
Address uses options described in the table below.
Administrator ID and Password identify the target system administrator you configured earlier.
Option | Description |
|---|---|
Options marked with a | |
Server | The name of the AR System server. (key: server) |
Port | If the Remedy server is not configured to use the default port, you can specify the port number in the target system address. If you set the port, the Remedy connector will use the transmission control protocol (TCP) method to connect. If you do not specify the port, the remote procedure calls (RPC) method will be used. (key: port) |
Language | You can specify the language used for various error messages, sorting of strings, and formatting of date and time information, in the format for example ja-JP or fr-CA. If language is not specified, the default is US English. (key: language) |
Form | The AR System form where the interface will look for and update data. (key: form) |
The address is entered in KVGroup format:
{server=<serverName>;port=<portNum>;form=<formName>;[language=<language>-<territory>;]}