Install Remedy AR API DLLs
Remedy connectors (agtrem, agtrem-itsm, pxrem) require Remedy AR API DLLs version 7.5 to interface with Remedy AR System.
Go to Bravura Security portal: https://hitachi-id.com/portal/?q=node/389
Download
remedy-arapi-75.zip.Unzip the DLLs into a folder within the system PATH (e.g. <Program Files>\Common Files\Bravura Security\). There are 8 files:
arapi75.dll
arutl75.dll
arrpc75.dll
icudt32.dll
icuinbmc32.dll
icuucbmc32.dll
msvcp71.dll
msvcr71.dll
If using the pxrem9 connector, these DLLs are not required as the BMC Remedy AR System REST API is used to interface with the Remedy AR System.