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Remedy Action Request System 9.0+ (Ticket)

If the Remedy AR system is version 9.0 or newer:

  • Type is Remedy Action Request System 9.0+ (Ticket)

    Ticket targets are grouped under IT Service Management Systems.

  • Address uses options described in the table below.

  • Administrator ID and Password identify the target system administrator you configured in earlier.

Table 1. Remedy Action Request System 9.0+ (Ticket) target system address configuration

Option

Description

Options marked with a redstar.png are required.

Server redstar.png

The IP address/domain name of the server.

(key: server)

Port

The port number of the server.

(key: port)

Connection over SSL

Select to enforce SSL connections.

(key: ssl)

Validate the server’s certificate when connecting

Determine whether to validate the server’s security certificate for SSL connections. Default is true.

(key: checkCert)

HTTP Network Proxy

Specifies a proxy URL to use for connecting.

(key: proxy)

Advanced

Form for creating ticket

The AR System form where the interface will create tickets.

(key: createForm)

Form for searching ticket

The AR System form where the interface will search tickets.

(key: createForm)

Form for updating ticket

The AR System form where the interface will update tickets.

(key: updateForm)

Field holding ticket number

The ticket number field used for the AR System forms.

(key: ticketNumber)

Field holding entry id

The entry ID field used for the AR System forms.

(key: entryID)



The address is entered in the syntax:

{server=<serverName>;port=<portNum>;ssl=true|false;checkCert=true|false;proxy=<proxyServer>;createform=<createFormName>;searchform=<searchFormName>;updateform=<updateFormName>;ticketnumberfield=<ticketNumberID>;entryidfield=<entryID>;}

Once you write a configuration file, you can use the target ID to configure event actions in the Manage the system (PSA) module or Configure event (ITSM) module.

In this section: