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Import the Bravura Identity Update Set into ServiceNow

Before you import the Bravura Identity Update Set, you must back out any previously imported Bravura Identity Update Sets:

  1. Log into ServiceNow IT Service Management Suite.

  2. Click System Update Sets.

  3. Select "Bravura Identity ITSM".

  4. Click Back Out.

    "Elevated security Admin" permissions are required to do this.

  5. Delete the Bravura Identity Update Set.

If there is an application with same name as "Bravura Identity ITSM", it is recommended to change it.

More information on the back out process can be found in section 5 of the following link:

http://wiki.servicenow.com/index.php?title=Transferring\_Update\_Sets#gsc.tab=0

Import the Update Set

  1. Locate Bravura_ITSM_Integration.xml shipped with connector pack installed together with pxsvcnow.exe. The location will be:

    • <Program Files path>\Bravura Security\Bravura Security Fabric\<instance>\ interface

      or

    • <Program Files path>\Bravura Security\Connector Packs\global\ interface

  2. Log into ServiceNow IT Service Management Suite with an admin account.

    Ensure the admin account is elevated to Security_Admin by checking the "lock" symbol in the left-top corner. If the lock symbol is open, the account is elevated. If the lock is closed, click it to elevate.

  3. Navigate to System Update Sets > Retrieved Update Sets > Import Update Set from XML.

  4. Choose the Bravura_ITSM_Integration.xml file located previously, and click Upload.

    The Retrieved Update Sets page displays "Loaded" for the Bravura Identity item.

  5. Select the "Bravura Identity ITSM" row.

  6. Click Preview Update Set.

  7. If no problems were detected, click Commit Update Set.

To confirm the import was successful, in the left panel type in "Bravura" in the Filter text field.

"Bravura Identity ITSM" will appear, and below this, three sub-menus will appear, if the import was successful:

  • "Bravura Security change"

  • "Bravura Security incident"

  • "Bravura Security problem"

The steps for importing the Update Set from XML can be found in Section 3 of the following:

http://wiki.servicenow.com/index.php?title=Transferring\_Update\_Sets#gsc.tab=0

In this section: