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FrontRange HEAT for Administrators

Connector name

agtheata

Connector type

Executable

Type (UI field value)

FrontRange HEAT (Administrators)

Target system versions supported / tested

FrontRange HEAT for Administrators 9.0

Connector status / support

Customer-Verified

Clients may contact Bravura Security support for assistance with this connector. Troubleshooting and testing must be completed in the client's test environment as Bravura Security does not maintain internal test environments for the associated target system.

Accounts are referred to as administrators in FrontRange HEAT. The following Bravura Security Fabric operations are supported by this connector (depending on your product license and version):

  • user change password

  • expire password

  • check password expiry

  • administrator reset password

  • administrator reset+expire password

  • unexpire password

  • user verify password

  • create account

  • delete account

  • disable account

  • enable account

  • add user to group

  • delete user from group

  • update attributes

  • list account attributes

  • List:

    • accounts

    • attributes

    • groups

    • members

See also

Preparation

Before you can target FrontRange HEAT for Administrators, you must:

  1. Install FrontRange HEAT client software.

  2. Set up a target system administrator.

  3. Set up at lease one template account.

Installing client software

To install the minimum client software for FrontRange HEAT for administrators:

  1. Run HEAT setup, select to install "Incident Logging".

  2. Ensure that the HEAT API files are in the path (typically found in c:\Program Files\HEAT). Reboot the Bravura Security Fabric server if you have just added this to your system path.

  3. Create an ODBC System DSN entry pointing to your HEAT server and ensure that you can successfully connect to it.

  4. Ensure that you are able to connect to the server:

    1. Select your configured ODBC datasource.

    2. Enter your SQL credentials.

    3. Confirm that you want to "Automatically use this database User ID and Password in the future".

    4. Test the connection.

Setting up a target system administrator

Bravura Security Fabric uses administrative credentials that can authenticate against the FrontRange HEAT Database to perform Bravura Security Fabric operations.

Creating a template account

Bravura Security Fabric uses template accounts as models or "blueprints" for creating new accounts in FrontRange HEAT for Administrators. To set up a template account for a HEAT Administrator:

  1. Log into FrontRange HEAT Administrator as a system administrator

  2. Under System Security, click Edit Users.

  3. Click Add.

  4. Under the General tab, fill in the information as appropriate. For Security Role, and select Administrator.

  5. Select the Teams tab.

  6. Select the teams, and click Add.

  7. Click Apply.

Consult your FrontRange HEAT documentation for more information.

Targeting FrontRange HEAT for Administrators

For each FrontRange HEAT for Administrator system, add a target system in Bravura Security Fabric (Manage the System > Resources > Target systems):

  • Type is FrontRange HEAT (Administrators) , in the Help Desk Systems section.

  • Address is the ODBC Data Source Name for FrontRange HEAT.

The full list of target parameters is explained in Target System Options .

Troubleshooting

If problems occur:

  • Ensure that the HEAT API files are in the path (typically found in c:\Program Files\HEAT). Reboot the Bravura Security Fabric server if you have just added this to your system path

  • Ensure that the administrative credentials have access to the HEAT database.

  • Enable ’Require password’ to login HEAT Administrator, via FrontRange HEAT Administrator > System settings.

  • TCP/IP is turned on to allow SQL Server remote access to the HEAT Database.

    See http://support.microsoft.com/default.aspx?scid=kb;EN-US;914277

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