Unlocking access to encrypted systems
If you have lost the credentials to an encrypted target system, you will be unable to boot into that machine’s operating system. In the event you have access to an alternate machine, you can unlock the encrypted system through the Bravura Security Fabric web interface, rather than requiring the aid of the help desk.
You access the web interface using another authentication method. This can be another password on a trusted system, security questions, a hardware token (for example, SecurID, SafeWord), or some other means.
This feature may not be available on all systems.
To unlock an encrypted system using the Bravura Security Fabric web interface:
From the main menu , click Unlock encrypted systems/accounts.
If you have an account on more than one encrypted system, select the particular system you wish to unlock.
If required, follow the onscreen instructions to acquire the challenge code, and sequence number, from the encrypted machine. Copy the challenge code, and the sequence number if required, into the provided text field, and click Submit.
When a Symantec Endpoint Encrypted machine is selected, the sequence number must match the sequence number displaying on pre-boot screen in order to generate a recovery code that can actually unlock the machine.
Following the onscreen instructions, copy the response code generated by the Unlock encrypted systems/accounts (HDD) module to the encrypted system.
Once you have regained access to the locked system, it is recommended that you change the encryption key, if this functionality is not already provided through the Bravura Security Fabric .