Self Service Anywhere: Interactive Voice Response systems
Bravura Pass integrates with Interactive Voice Response (IVR) systems to enable users to authenticate and perform self-service from a telephone.
Bravura Pass enables users to:
Authenticate to the IVR system and reset their forgotten or expired passwords, unlock their accounts, or manage their RSA SecurID from a telephone.
Designate a profile/request attribute to use as an IVR ID during touch-tone identification.
To identify themselves, users either enter the telephone keypad translation of alphanumeric IVR IDs, or simply key in numeric IVR IDs.
Complete IVR question sets used for touch-tone authentication.
IVR systems with touch-tone authentication identify users by validating numeric data entered on a telephone keypad.
Reliably register voice print samples for voice-print authentication.
IVR systems with voice print authentication identify callers by analyzing their voice print, and matching it against a record of each registered user.