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BMC FootPrints (Ticket)

Connector name

pxfootprints

Connector type

Executable with script

Type (UI field value)

BMC FootPrints ITSM (Ticket)

Target system versions supported / tested

Bravura Security Fabric uses the pxfootprints interface program to trigger creations and updates on BMC FootPrints ITSM systems when certain events occur on the Bravura Security Fabric server.

Connector status / support

Customer-Verified

Clients may contact Bravura Security support for assistance with this connector. Troubleshooting and testing must be completed in the client's test environment as Bravura Security does not maintain internal test environments for the associated target system.

Installation / setup

Interface programs are installed in the interface directory.

Modify the sample pxfootprints.cfg script included in the samples directory and copy it to the \<instance>\script\ directory.

The following sections show you how to configure the event actions interface for Bravura Security Fabric by:

  • Preparing the target

  • Setting the target system address in Bravura Security Fabric (7.0 or higher)

  • Writing a configuration file for event actions

Preparation

In order to interface with BMC FootPrints, you must first:

  1. Install Java Runtime Environment (JRE) Windows x86 Version 6 or later .

  2. Ensure that jvm.dll (from the JRE) has been added to the system variable PATH.

    For example:

    C:\Program Files (x86)\Java\jre6\bin\client

  3. Ensure that pxfootprint.jar (installed by the connector pack) has been added to the system variable CLASSPATH.

    For example:

    <Program Files path>\Bravura Security\Connector Packs\global\ interface\pxfootprint.jar

    When composing a value for CLASSPATH, the .jar file must be typed explicitly. It is not enough to include just the directory name.

Targeting a BMC FootPrints server

Bravura Security Fabric provides the option of using the target system name in event action fields in the Manage the system (PSA) module or Configure event (ITSM) module, rather than the program name. The security benefit is that all sensitive information (server address, admin credentials) is automatically passed to the program, rather than stored in the .cfg file in plain text.

Add a target system in Bravura Security Fabric (Manage the System > Resources > Target systems) for each BMC FootPrints server to support the event actions interface:

  • Type is BMC FootPrints ITSM (Ticket) , grouped under IT Service Management Systems .

  • Address uses the URL/URI of the BMC FootPrints web service.

    {server=http://<ip>;}

  • Use the Administrator ID and Password for the user with permissions to perform all required operations.

Once you write a configuration file, you can use the target ID to configure event actions in the Manage the system (PSA) module or Configure event (ITSM) module.

Configuring event actions

To configure an event action to interface with BMC FootPrints, you must write the configuration file for the appropriate interface program. Modify the sample script included in the samples directory, and copy it to the \<instance>\script\. If you cannot find the sample file, try re-running setup to modify your installation. Sample files are automatically installed only with complete installations. You can select them in custom installations.

When you configure an event, you enter the program name or, as of Bravura Security Fabric version 7.0, the target ID you set up earlier. In both cases, the program looks for the default script with the matching name:

You can write an alternative .cfg file; for example when you have multiple BMC FootPrints targets. When you configure an event, you specify the file using the -cfg parameter; for example:

  • pxfootprint.exe -cfg myfile.cfg

    or

  • MYTARGETID -cfg myfile.cfg

Requirements {BMC FootPrints (Ticket)}

Table 1. Required variables for BMC FootPrints

Variable

Description of the value

adminid

The user ID of a user with permissions to perform all operations that you require.

adminpwd

The password for the above user.

server

The URL/URI of the BMC FootPrints web service .



Troubleshooting

If you experience any errors, verify that:

  • The classpath includes pxfootprint.jar file.

  • Java Runtime Environment (JRE) Windows x86 Version 6 or later is installed correctly.

  • jvm.dll (from the JRE) has been added to the system variable PATH.

  • The agent directory contains the agtjava.class file.

In this section: