Ticket systems and the event action interface
Bravura Security Fabric can be interfaced to IT Service Management (Ticket) systems so that records are automatically generated or updated, and email is sent to administrators, when certain events occur on the Bravura Security Fabric server.
In the target type listing on the Target system information page, these systems are listed as IT Service Management systems. They are also known as Ticket systems.
Bravura Security Fabric ’s standard interface facility can:
Exchange data with IT Service Management (Ticket) systems when an event transpires on the Bravura Security Fabric server, such as user authentication, account creation, security violations, and successful or failed operations.
Support comprehensive business logic with static or dynamic workflow and performing different actions when different events take place.
Update information about existing records in other systems in real time.
Create new call records in your ticket system in real time.
Send SMTP email.
Execute programs on the Bravura Security Fabric server.
Using email integration, Bravura Security Fabric can notify:
Users that their requested security change or update has been successful
Users that there has been a problem with their attempted change – sending them information about policies such as password rules, or which system failed with what error messages
System administrators of persistent problems on their systems
Help desk staff that a user is having difficulty with Bravura Security Fabric , and asking them to proactively contact the user with assistance
Security staff of repeated failed attempts to authenticate as a user or Bravura Security Fabric support operator