Tracking and Updating Requests
The following sections describe how users can view, cancel, or access requests using the Requests app.
Who can view and cancel requests
Requesters and recipients can track the status of their own active requests. Depending on access rules configured by a Bravura Security Fabric administrator, users may be able to view their own archived requests. Help desk users may be able to view all open requests.
By default, requesters can cancel their own requests before they are authorized, and recipients can view and cancel requests that apply to them as long as the requests are not termination requests.
If an update or account creation is scheduled to start in the future, requesters and recipients can also cancel the request. You can also cancel approved updates or account creations that are scheduled to start in the future.
Navigation
When you make a request, you can use the link displayed at the final step to access the Requests app, where you can track the status of your request.
Later, you can access the Requests app page by clicking the Requests option on the main menu.
For general information about using Bravura Security Fabric applications see Using Apps.
Prerequisites
The Requests app is accessible via the Requests link to:
Users with accounts when they have the "Requests" user access rule (all self-service users by default)
Product administrators who have the "Manage reports" user access rule. Users with this right can view requests they have submitted via reports.
Help desk users with the "View workflow requests" user access rule. These users can view other users’ authorization requests.
Workflow managers with the "Manage workflow requests" rule. These users can manage other users’ authorization requests.
Delegation managers with the "Delegate workflow requests" user access rule. These users can delegate other users’ authorization requests.