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Remedy Action Request System IT Service Manager

Connector name

agtrem-itsm

Connector type

Executable

Type (UI field value)

Remedy Action Request System IT Service Manager

Target system versions supported / tested

Bravura Security Fabric performs operations on Remedy Action Request System IT Service Manager version 7.6.04 or 8.0 using the agtrem-itsm connector. Essentially, agtrem-itsm provides access to the ’People’ form in Remedy ITSM, which is used instead of the standard "User" form which is part of Remedy ARS.

Connector status / support

Customer-Verified

Clients may contact Bravura Security support for assistance with this connector. Troubleshooting and testing must be completed in the client's test environment as Bravura Security does not maintain internal test environments for the associated target system.

Remedy Action Request System IT Service Manager (ITSM) is an application platform that is an add-on to Remedy AR Server (which is supported by agtrem ). ITSM includes three primary applications: (Asset Manager (AM), Service Desk (SD), and Change Management (CM)).

The following Bravura Security Fabric operations are supported by this connector (depending on your product license and version):

  • administrator reset password

  • user verify password

  • create account

  • delete account

  • disable account

  • enable account

  • check account enabled

  • update attributes

  • List:

    • accounts

    • attributes

    • groups

In this section: