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Stuck requests

Purpose: Show requests that are on hold, and require administrative intervention.

Executable: requeststuck

Table 1. Stuck requests report search criteria

Criteria

Description

Report type

Select report type to select mode of the report details.

  • Show details: Report return all details associated with the suspended requests.

  • Show summary: Select this option to display single row per request that is suspended.

  • Subtotal report: Select this option to summarize the report details.

Submit date

Choose a date range for when the request was submitted.

Reference date

Specify a date to use as a reference for the stuck request threshold. Requests which are older than this reference date are considered to be stuck. The default value is the current date and time.

Graph type

Select a type of graph to generate for the summarized report.

  • None: no graph will be generated.

  • Horizontal bar chart: a horizontal bar chart will be generated for the summarized report.

Number of rows for graph

The maximum rows for graph to display. The selected rows will be displayed with the number of requests in descending order.



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