Assisted password changes

When a user calls the help desk, authorized support analysts can sign into the Bravura Pass web user interface, look up a caller’s profile, authenticate the caller by keying in their answers to a set of personal security questions, and then change one or more of their passwords. A closed ticket can be automatically written to the call tracking system to record the help request.

Support staff do not require any privileges to systems on which Bravura Pass allows them to change passwords.

Click below to view a demonstration: