Configuring a software phone
Installing a software phone (softphone) will allow you to place calls to the IVR software, and can be used to test that your configuration is running properly. Once the IVR server is configured, create a softphone account and activate it.
Placing a call with softphone
Depending on your IVR configuration, you may need to alter how you address the IVR server when placing a call.
Placing calls to Asterisk®
Once you have enabled your softphone profile, you only need to dial the extension configured in your extensions.conf file, then connect the call.
Placing calls to Dialogic®
When placing a call to a Dialogic® server, the call is directed to the IVR server using the dialling address, instead of being included in the user profile you created earlier. In order to place a call to a Dialogic® system, the address should be formatted as:
<Extension>@<Server IP>
Unlike Asterisk® , Dialogic will accept a call on any extension by default. Due to this behavior, call filtering and line-specific logic is largely done in the Phone Password Manager psynch.psl script.