Mapping user IDs to telephone keypads
Users identify themselves to the IVR system by typing their IVR IDs on telephone keypads. An IVR ID is the numeric representation of one of their Bravura Pass profile and request attributes. Therefore, each user that logs into the Phone Password Manager system must first exist in Bravura Pass .
You can change the profile and request attribute that is used as a source of users’ IVR IDs by using the TPM ID ATTR option. By default, profile IDs are used as the source of IVR IDs.
If users’ IVR IDs contain punctuation, they should be instructed to skip all punctuation, including # and ⋆, when entering their IDs for validation. For example, the IVR ID O’Hare should be entered as 64273.
Phone Password Manager assumes that telephone keypads are mapped according the current international standard (ITU E.161). If this is not the case at your organization, contact support@bravurasecurity.com for assistance. If Phone Password Manager discovers multiple matching usernames, then all matching users are listed with a maximum of 9 users per page. At the end of any page, you can:
Press 0 to go back and enter another Bravura Pass profile ID.
Press # to repeat the list of users, starting from the first page.
If no selection is made, the next page of users is played. At any time, you can:
Press * to skip all previously played users, and play the remaining users, with a maximum of 9 users per page.