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Targeting a FrontRange HEAT server

Bravura Security Fabric provides the option of using the target system name in event action fields in the Manage the system (PSA) module or Configure event (ITSM) module, rather than the program name. The security benefit is that all sensitive information (server address, admin credentials) is automatically passed to the program, rather than stored in the .cfg file in plain text.

Add a target (See the "Base Configuration Guide") for each FrontRange HEAT server to support the event actions interface:

  • Set the Type to the appropriate version of FrontRange HEAT suffixed with (Ticket); for example FrontRange HEAT 6 (Ticket) .

    These types are grouped under IT Service Management Systems.

  • Address uses the ODBC data source name that points to the database used for the HEAT server:

    {server=<DataSourceName>;}

  • Use the Administrator ID and Password for the user with permissions to perform all required operations.

Once you write a configuration file, you can use the target ID to configure event actions in the Manage the system (PSA) module or Configure event (ITSM) module.

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