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Preparation

Before you begin:

  1. Ensure that you install the Remedy AR API DLLs if required for the connector.

  2. Configure a target system administrator.

If you plan to target different major versions of the Remedy Action Request System on the same Bravura Security Fabric instance, at least one of the targets should use a proxy.

Install Remedy AR API DLLs

Remedy connectors (agtrem, agtrem-itsm, pxrem) require Remedy AR API DLLs version 7.5 to interface with Remedy AR System.

  1. Go to Bravura Security portal: https://hitachi-id.com/portal/?q=node/389

  2. Download remedy-arapi-75.zip.

  3. Unzip the DLLs into a folder within the system PATH (e.g. <Program Files>\Common Files\Bravura Security\). There are 8 files:

    arapi75.dll

    arutl75.dll

    arrpc75.dll

    icudt32.dll

    icuinbmc32.dll

    icuucbmc32.dll

    msvcp71.dll

    msvcr71.dll

If using the pxrem9 connector, these DLLs are not required as the BMC Remedy AR System REST API is used to interface with the Remedy AR System.

Configuring a target system administrator

Bravura Security Fabric uses a designated account on the AR System to create and manage objects.

The target system administrator must be a member of the Administrator group on the AR System.

Ensure that you set and note the account’s password. You will be required to enter the login ID and password when you add the target system to Bravura Security Fabric .

Remedy administrators may be specified with blank passwords; however, this is not recommended due to the potential security risk that it poses.

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