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Troubleshooting

If you experience any problems, verify that:

  • The Oracle client software is installed on the Bravura Security Fabric server.

  • The Oracle libraries are on the system-wide search path (PATH variable). If not, add the appropriate directory to the PATH environment variable and restart the Bravura Security Fabric server.

  • The ORACLE_HOME environment variable is set to the directory containing OCI.dll.

  • The Bravura Security Fabric server has been restarted after installing the Oracle client. The Bravura Security Fabric server must be restarted so that the web server can read the new PATH .

  • You can use the TNSPING program, included with the Oracle client, to test your target system address.

  • You can issue an alter user command on each Oracle database to reset a user’s password while logged in with the administrative account.

  • Ensure Oracle database is open when the target system is a pluggable database and the target administrator is not one of the built-in account, SYSDBA, SYSOPER, SYSBACKUP, or SYSDG.

  • The name of every user-created common user must begin with the characters c## or C##, no local user name should begin with the characters c## or C##.

  • Oracle database connector compliance with Oracle database, certain operation may not proceed based on the database type the Bravura Security Fabric targeted. For example, attempts of reset common user password when the target system is a pluggable database and create local user on the root container database will not be allowed, the operation will fail. This is expected.

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