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Control the Phone Password Manager source of IVR IDs

You can change the profile and request attribute that is used as a source of users’ IVR IDs (the digits users enter to identify themselves to the IVR phone system). By default, the telephone keypad translations of users’ profile IDs are used as their IVR IDs. Phone Password Manager finds a users’ profile ID by searching on their “numid” and “altnumid”.

The TPM ID ATTR option allows you to change the source of IVR IDs by specifying a new profile and request attribute. When TPM IDATTR is in use, Phone Password Manager finds users’ profile IDs by searching on the specified attribute.

For example:

Using the default setup of profile ID

Find user “test123” by entering 8378123 on the keypad. This is the telephone keypad translation of the user’s profile ID.

Using TPM ID ATTR

If user “test123” has their “Telephone number” attribute specified as “4035550740”, then set TPM ID ATTR to “Telephone number”, and enter 4035550740 on the telephone keypad to find the user.

For the TPM ID ATTR option to work as defined above, you must associate the “Telephone” profile/request attribute with the account attribute “telephoneNumber”

TPM ID ATTR requires the specified attribute to only contain numeric characters; it cannot contain alphabetic or special characters.