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Troubleshooting

The following are possible errors that may be encountered during configuration of the Radius Authentication target. For each error message, a suggested solution is provided.

  • Unable to verify response

    Likely caused by mismatched shared secret.

    or

    Received invalid reply digest from server

    Ensure that the value for the Radius shared secret is set correctly for the password for Administrator ID.

  • Unable to find IP for server <server address>

    Ensure that the value for Server is specified with the correct IP address or domain name of the Radius Authentication server.

  • RADIUS server refused connection. : 10054 An existing connection was forcibly closed by the remote host

    Ensure that the value for Port is specified as the correct value for the Radius port for authentication as configured from the Radius Authentication server.

  • RADIUS connection timed out waiting for response

    Ensure that the value for Timeout for connection is set to high enough of a value to allow for the radius operations to complete.