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Troubleshooting

If problems occur:

  • Ensure that the HEAT API files are in the path (typically found in c:\Program Files\HEAT). Reboot the Bravura Security Fabric server if you have just added this to your system path

  • Ensure that the administrative credentials have access to the HEAT database.

  • Enable ’Require password’ to login HEAT Administrator, via FrontRange HEAT Administrator > System settings.

  • TCP/IP is turned on to allow SQL Server remote access to the HEAT Database.

    See http://support.microsoft.com/default.aspx?scid=kb;EN-US;914277

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