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Targeting HP Service Manager Web Service (Ticket)

Bravura Security Fabric provides the option of using the ticket target system name in event action fields in the Manage the system (PSA) module or Configure event (itsm) module, rather than the program name. The security benefit is that all sensitive information (server address, admin credentials) is automatically passed to the program, rather than stored in the .cfg file in plain text.

For each HP Service Manager Web Service server, add a target system in Bravura Security Fabric (Manage the System > Resources > Target systems).

  • Type is HP Service Manager, Web Service (Ticket) .

    Ticket targets are grouped under IT Service Management Systems .

  • Address is the name of the server that hosts the HP Service Manager Web Service:

    {server=<serverName>;}

  • Administrator ID and Password identify the target system administrator you configured earlier.

Once you write a configuration file, you can use the target ID to configure event actions in the Manage the system (PSA) module or Configure event (ITSM) module.

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