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Targeting a BMC Remedyforce server

Bravura Security Fabric provides the option of using the target system name in event action fields in the Manage the system (PSA) module or Configure event (ITSM) module, rather than the program name. The security benefit is that all sensitive information (server address, admin credentials) is automatically passed to the program, rather than stored in the .cfg file in plain text.

Add a target system in Bravura Security Fabric (Manage the System > Resources > Target systems) for each BMC Remedyforce server to support the event actions interface:

  • Type is BMC Remedyforce (Ticket) , listed under IT Service Management Systems .

  • Address is the URL/URI of the BMC Remedyforce web service, for example:

    https://login.salesforce.com/services/Soap/c/27.0/<orgID>

    where:

    orgID is your organization ID. To retrieve the ID:

    1. Log into BMC Remedyforce.

    2. Click Remedyforce Administration > License and Storage Usage > Salesforce Licence Usage > Salesforce.com Organization ID .

    The address is entered in KVGroup format:

    {server=https://login.salesforce.com/services/Soap/c/27.0/<orgID>;}

  • Set the Administrator ID and Password to the login ID and password for the user with permissions to perform all required operations.

Once you write a configuration file, you can use the target ID to configure event actions in the Manage the system (PSA) module or Configure event (ITSM) module.

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