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Troubleshooting

The following issue could occur:

  • Mail files not being properly replicated In order for a user’s mail file to be properly replicated to the additional Lotus Domino servers listed in _ReplicaServers , the administrator must have at least Reader access to the mail file. The easiest way to accomplish this is to modify the mail file ACLs of the user template. If this isn’t done, then the mail file will not be replicated on the scheduled replication updates and as a consequence will not store any of the email messages that were sent to the primary mail file.

    To learn how to set mail file ACLs, refer to Configuring default mail file ACL settings .

  • No longer able to list for the target system The notes.ini file may have been modified on the line containing EXTMGR_ADDINS=psynchpwd.dll . If multiple processes are listed on this line, ensure that "psynchpwd.dll" is the first process listed in the comma-separated list.

    If a program that uses this line was installed after Lotus Domino Server was integrated, this line may have been modified. It is imperative that "psynchpwd.dll" is the first listed process.

  • Unable to reset or verify a user Ensure that the user is in the DID table.

  • Agent agtdmno aborts execution Ensure that the files getpass.dll and psynchpwd.dll have been copied into the same directory that contains the nnotes.dll file.

    Ensure that the notes.ini file contains the following line:

    EXTMGR_ADDINS=psynchpwd.dll

    See Configuring the Lotus Notes client .

  • Unable to create users Ensure that the correct certifier name was entered while adding a certifier to the pscert.nsf database.

    See addcert for information about using the addcert program.

    Also ensure that you have a separate certifier for every organization or OU.

The following lists possible Bravura Security Fabric error messages and suggests resolution for each one:

  • Unable to find path to server Ensure that:

    • The server’s address, and in particular the server name that is the first part of the address, is correct.

    • The server is up. Try logging into it with the administrative ID you created, using the Notes client installed on the Bravura Pass server.

  • User not found This means the user has no account on the Domino server. Ensure that an alternate login ID is defined in the Bravura Security Fabric database, which associates the user with an account on the Domino server.

  • Failed with no specific error message Ensure that the path to nnotes.dll is in the path environment variable. See Configuring the Lotus Notes client .

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