Getting started
To access the Help users menu for an end user:
From the main menu , click Help users.
Select the user you want to manage.
Alternatively, you can search for the user.
If required, authenticate the user by answering their security questions, and click Continue.
Depending on configuration, help desk users belonging to a user access rule that has the Bypass security questions operation enabled might be able to Skip authentication and go straight to the Help users menu for the end-user.
From this point you can (depending on licensing):