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Configuring event actions

pxcherwell can manage Incident, Problem or Change on Cherwell systems.

To configure an event action to interface with Cherwell, you must write a configuration file. Modify the pxcherwell.cfg sample script included in the samples directory and copy it to the \<instance>\script\ directory. If you cannot find the sample file, try re-running setup to modify your installation. Sample files are automatically installed with complete (typical) installations. You can select them in custom installations.

When you configure an event, you enter the program name or, as of Bravura Security Fabric version 7.0, the target ID you set up earlier. In both cases, pxcherwell looks for the default script with the matching name.

You can write an alternative .cfg file; for example when you have multiple Cherwell targets. When you configure an event, you specify the file using the -cfg parameter; for example:

  • pxcherwell.exe -cfg myfile.cfg

    or

  • MYTARGET -cfg myfile.cfg

Requirements

If you do not use a ticket target to configure events, you must define the variables shown in table below in every Cherwell script.

Table 1. Required variables for Cherwell

Variable

Description of the value

adminid

The user ID of a user with permissions to perform all operations that you require.

adminpwd

The password for the above user.

server

The URL/URI of the Cherwell web service.

clientKey

The REST API client key.



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