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Set logging levels from the web interface

This method results in modifying the logging level for all executables in the product. This could result in very large log files. It is generally better to use the CLI method to pinpoint the specific facility to increase the logging level if possible.

Ensure sufficient disk space is available to accommodate the extra data before enabling a higher level of logging.

To enable enhanced logging from the Manage the system module:

  1. Sign in as superuser or another administrative user.

  2. Select Manage the system > Maintenance > Services > Logging Service (idmlogsvc).

  3. Note the current level for Default level for log messages in order to revert back.

  4. Change the level to "Full debugging".

    This is Debug level (5), not Verbose. The Logging service page does not have an option for Verbose levels. Use the CLI method instead for such extended logging.

  5. If additional debugging options are required, select one or more options from the drop down menu directly to the right of Enabled extended log levels, which can be blank by default.

  6. Click Update.

  7. Notify the logging service to read its configuration:

    ..\service\idmlogsvc -trace-restart

  8. Execute the steps required to reproduce the issue.

  9. To ensure the correct information was captured, check the idmsuite.log file.

  10. Revert the Default level for log messages to its original level using steps 2-6 after you are satisfied with the information gathered.

See Logging service for more information on global instance logging configuration.

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