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Viewing or updating user security questions

Bravura Security Fabric can be configured to authenticate users by using a security question profile. This authentication method can be used when users attempt to login using the Front-end (psf), or when a help desk user in a help-desk organization is assisting a caller, and needs to verify their identity before proceeding.

Users can define the questions and answers in their profile by themselves using the Update security questions (psq) module. Alternatively they can do it with the assistance of a help desk user using the Help users (IDA) module.

In order to view or edit a users security question profile:

  • Question sets must have Help-desk permissions set to "Allowed to view security questions".

  • Help desk users must have the "Update security questions" privileges to make changes, or the "View security questions" privilege to view questions only.

  • Help desk users must have the "View answers to security questions" to be able to see answers. If they have this privilege, they can click a Show answers button to view answers in plain text; otherwise answers are hidden.

To define questions and answers in a question set using the Help users (IDA) module:

  1. Access the Help users menu for the user.

  2. Click Security questions.

    Bravura Security Fabric displays any existing question and answer pairs, and tells you whether the user has enough questions defined.

    security-questions-help

  3. On the Security questions page:

    1. Select pre-defined questions from the drop-down lists or, type user-defined questions in the Question text fields.

    2. Type the answers in the appropriate fields.

    3. If an answer confirmation is required, type the answers again in the Confirm answers field.

    Following is a list of suggested questions:

    • First school attended

    • Favorite board game

    • Favorite song

    • Favorite dessert

    • Favorite book character

    • Furthest place travelled

    • Color of first car

    • Birth city

    • High school mascot

    • Childhood street name

    • Favorite actor/actress/celebrity

    • Your SSN

    • Favorite band

    • Name of first girlfriend/boyfriend

  4. Click Update.

Deleting question and answer pairs

To delete a question and answer pair from a pre-defined or user-defined security question set, click the appropriate checkbox in the Delete? column then click Update.

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