Troubleshooting

When logging in to the HEAT module using the client software on the Bravura Security Fabric server, you may be required to enable the checkbox to automatically use the data source in the future.

If you see a message in the logs similar to:

"IhaCallTicketRS::Update() - Validate Error.
Required field <fieldname> in CallLog needs a value."

ensure that all of the required fields are found in the pxheat<x>.cfg script.

If you see a message in the logs similar to:

"Error:  haFieldCollection::Item() - Unable to get item <fieldname>."

ensure that all of the fields in the script for the record that you are trying to create, update, or search exist on the HEAT server.