Preparation
Before you can target ServiceNow, you must:
Set up a target system administrator.
Import the Bravura Identity Update Set into ServiceNow.
Assign the target system administrator the Bravura Security Role.
Ensure that the Bravura Security Fabric psadmin account is allowed to access ServiceNow IT Service Management Suite site via HTTPS.
Setting up a target system administrator
Bravura Security Fabric uses a designated account on ServiceNow IT Service Management Suite to perform Bravura Security Fabric operations. Create an account with appropriate permissions if one does not already exist.
As an administrator, use a browser to log into ServiceNow IT Service Management Suite web site.
In the left pane, click User Administration.
Click Users .
Select the user you want to promote.
Click Edit next to Roles.
Select admin > Add.
Click Save.
Import the Bravura Identity Update Set into ServiceNow
Before you import the Bravura Identity Update Set, you must back out any previously imported Bravura Identity Update Sets:
Log into ServiceNow IT Service Management Suite.
Click System Update Sets.
Select "Bravura Identity ITSM".
Click Back Out.
"Elevated security Admin" permissions are required to do this.
Delete the Bravura Identity Update Set.
If there is an application with same name as "Bravura Identity ITSM", it is recommended to change it.
More information on the back out process can be found in section 5 of the following link:
http://wiki.servicenow.com/index.php?title=Transferring\_Update\_Sets#gsc.tab=0
Import the Update Set
Locate Bravura_ITSM_Integration.xml shipped with connector pack installed together with pxsvcnow.exe. The location will be:
<Program Files path>\Bravura Security\Bravura Security Fabric\<instance>\ interface
or
<Program Files path>\Bravura Security\Connector Packs\global\ interface
Log into ServiceNow IT Service Management Suite with an admin account.
Ensure the admin account is elevated to Security_Admin by checking the "lock" symbol in the left-top corner. If the lock symbol is open, the account is elevated. If the lock is closed, click it to elevate.
Navigate to System Update Sets > Retrieved Update Sets > Import Update Set from XML.
Choose the Bravura_ITSM_Integration.xml file located previously, and click Upload.
The page displays "Loaded" for the Bravura Identity item.
Select the "Bravura Identity ITSM" row.
Click Preview Update Set.
If no problems were detected, click Commit Update Set.
To confirm the import was successful, in the left panel type in "Bravura" in the Filter text field.
"Bravura Identity ITSM" will appear, and below this, three sub-menus will appear, if the import was successful:
"Bravura Security change"
"Bravura Security incident"
"Bravura Security problem"
The steps for importing the Update Set from XML can be found in Section 3 of the following:
http://wiki.servicenow.com/index.php?title=Transferring\_Update\_Sets#gsc.tab=0
Assign the Bravura Security Role
As part of the import, a new role called x_snc_bravura_itsm.Bravura_Security_Role is imported. This role has the appropriate permissions required to utilize the Bravura Security web services, which integrates with the pxsvcnow interface program to enable operations.
It is recommended that you configure the target system administrator account to use this role instead of the admin role.
As an administrator, use a browser to log into the ServiceNow IT Service Management Suite website.
In the left pane, click User Administration.
Click Users .
Select the user you used as the target system administrator.
Click Edit next to Roles.
Select x_snc_bravura_itsm.Bravura_Security_Role. > Add.
Click Save.
If the Bravura Security Role does not appear in the list on on the left hand side, set the filter as: Name Contains "Bravura".
Ensuring psadmin access
Ensure that the Bravura Security Fabric psadmin account is allowed to access the ServiceNow site via https:
As psadmin, log into the server where Bravura Security Fabric resides.
Using a browser, access your ServiceNow IT Service Management Suite site via https (for example; https://dev00001.service-now.com) and add it as a trusted site.