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Upgrading the connector

As of Connector Pack 2.5, the agtrem and pxrem connectors deprecated agtrem7/ pxrem7 (Remedy 7.x), agtrem75/ pxrem75 (7.5), agtrem76/ pxrem76 (7.5+). The agtrem6 and pxrem6 (Remedy 6.x) connectors are obsolete.

When you use setup to perform an upgrade, the deprecated connectors will be moved to the backup directory, inside the directory for the global Connector Pack or Bravura Security Fabric instance.

Ensure that the appropriate connector is selected in a custom install, or perform a complete installation.

You may need to reconfigure some target system settings and/or event actions; for example:

  1. You are using "Remedy Action Request System 7.5 (Ticket)" (pxrem75) from Connector Pack 2.4.1.

    You have configured event actions to execute this command:

    pxrem75.exe -cfg pxrem.cfg

  2. After upgrading to Connector Pack 4.2.0, the pxrem75 connector is moved to the backup folder because it is deprecated.

  3. Reconfigure the target system to use type: "Remedy Action Request System 7.5+ (Ticket)" (pxrem)

    Modify the event actions to execute:

    pxrem.exe -cfg pxrem.cfg

If you still want to use the deprecated connector, you can use the binary that came with your previous Connector Pack version, or copy the deprecated connector from the backup directory to the agent directory and use the loadplatform program to re-add the agent; for example:

loadplatform -a agtrem75.exe

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