Using ticket target systems

You can can specify interface targets in event settings. When you do this, the administrator credentials for the interface system are sent to the interface binary for use in the PSLang script. This allows you to support multiple servers/systems without having to place the administrator credentials into the interface’s configuration file; for example:

$initlist["userid"] = $general["adminid"];
$initlist["password"] = $general["adminpwd"] ;
$initlist["server"] = $general["targetaddress"] ;

If you use a target ID as one of your comma-separated values in an event setting, Bravura Security Fabric includes appropriate administrative credentials in the data it sends to the interface executable. The interface will then provide this additional information to the PSLang script via the $general associative array.

If a ticket system target supports additional system credentials, the session information can also include the system administrator ID (sysid) and password (syspwd).

Target types are listed in IT Service Management (Ticket) Systems. See the appropriate chapter for your external system type to learn how to target the system.